Short answers.

An app for getting work done at home. Describe the job in your own words, local tradespeople quote in the app, and you pick one. You pay in the app — the tradesperson is paid when you confirm the job's done.

Wherever tradespeople on Handled cover your postcode. When you post a job, the app matches it to tradespeople nearby; if none covers your postcode yet, no quotes arrive and you pay nothing.

Nothing for customers. No fee is added to the price on the quote. For tradespeople: 10% on the first £1,000 of a job, 5% above that — only when the customer pays. No lead fees. No subscription. Quote for free.

You pay in the app when you accept a quote. The tradesperson is paid when you confirm the job's done. If you don't respond in the 7 days after the tradesperson marks the job complete, and no issue is open, the job is confirmed for you. Bigger jobs, paid in stages — each one approved by you.

Local tradespeople who applied to join. We record identity through our payment provider, the Gas Safe registration number for gas work (checked against the Gas Safe Register), the registration and scheme for electrical work, and insurance dates. You see a tradesperson's business name, what's on record for them, and the quote details.

Raise an issue in the app before you confirm the job's done. The tradesperson isn't paid while we look into it with both sides.

What's on record for each tradesperson. Identity, confirmed through our payment provider. Credentials: for gas work, the engineer's Gas Safe registration number, checked against the Gas Safe Register; for electrical work, the electrician's registration and the scheme it is with; for other trades, there is no register the app checks. Insurance, with the policy's expiry date. We record what was checked and when. We don't rate the work — reviews come from customers who paid for a job through the app.

Yes. Say when you need it done when you describe the job. Tradespeople see that before they quote, and each quote says when they can start.

The tradesperson adds it in the app as a separate item with a price. Nothing is added to the job until you approve it, and you pay for it the same way as the rest.

Once you've confirmed a job's done, you can leave a review for the tradesperson. Reviews can only be left on jobs booked, paid and completed through Handled.

Cancel before the tradesperson starts and you're refunded, less the cost of any materials they've recorded buying for your job, which then belong to you. If work has already started at your request, you pay for the work done up to that point. The terms explain the 14-day cancellation right.

In the app, go to Settings and choose Delete my account. Or email us from the address on your account. The account deletion page lists what's deleted, what's kept, and for how long.