Handled
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Your account

Delete your Handled account.

For the Handled app on iPhone and Android, run by HANDLED MARKET LTD. Deleting your account removes your personal data and your files, except the files kept for the periods under "What's kept"; the records the law requires Handled to keep are kept without your name and contact details, for the periods set out below.

In the app

  1. Open Settings.
  2. Choose Delete my account.
  3. Confirm. Your account is closed and your personal data and files are removed, except the files kept for the periods under "What's kept".

If the app says your account was not deleted, try again, or email as set out below.

By email

  1. Email rhys@handledmarket.co.uk from the address on your account.
  2. Put "Delete my account" in the subject line.
  3. Handled replies to confirm, then closes the account and removes your personal data and files, except the files kept for the periods under "What's kept", inside one month.

If you have a job in progress, finish or cancel it first. Deleting your account is available whenever no job, issue, card dispute or payout of yours is still open.

Keep your account

Delete some of your data.

Remove particular data from Handled without closing your account.

In the app

  1. Open Profile.
  2. Change or remove your profile details.
  3. Save. The old details are replaced.

By email

  1. Email rhys@handledmarket.co.uk from the address on your account.
  2. Put "Delete my data" in the subject line and say what to remove, for example job photos, a profile photo or a saved address.
  3. Handled replies to confirm what has been removed.

Records the law requires Handled to keep stay, as set out under "What's kept" below.

What's deleted

Removed when the account closes.

  • Your account details: name, email address, phone number and sign-in.
  • Addresses you added.
  • Your profile photo and the file behind it.
  • Photos you uploaded but did not attach to a posted job, and any screenshot you attached to feedback.
  • Photos, issue photos and receipts on jobs you posted with no card payment, unless a card dispute, an open issue or a payout keeps them longer, as the privacy policy sets out.
  • Device tokens used for notifications.
  • For tradespeople: your business name, VAT number, credential documents and identity details.

What's kept

Kept, and for how long.

Financial and transaction records
 — kept for 6 years to meet legal obligations, without your name and contact details.
Job, quote, message and review records
 — kept with the financial records, without your name and contact details, so that other people's records stay intact. Jobs you posted that have not been booked are withdrawn, and each tradesperson whose quote on them is still open is told. A tradesperson's trading name stays on jobs a customer has accepted or paid for.
Photos, issue photos and receipts on a job you posted and paid by card
 — kept for 180 days after the job's last payment, or after the job closed if that is later, in case the card payment is disputed, then deleted, unless a card dispute, an open issue or a payout keeps them longer. A card payment that was later refunded counts as a card payment here. If a card dispute on the job is open on that date, or closed less than 60 days before it, they are deleted at least 60 days after the dispute closes. If an issue recorded on the job is open or under review on that date, they are deleted after the issue is closed. If a payout to the tradesperson on the job is still being settled on that date, or was paid or closed less than 60 days before it, they are deleted at least 60 days after the payout is paid or closed.
A tradesperson's business profile (description, base postcode)
 — kept as it is.

The full detail is in the privacy policy. Data controller: HANDLED MARKET LTD, ICO registration ZC243920.